Frequently Asked Questions
Can I check in early?
Unfortunately, early check-ins are not possible because our cleaners need sufficient time to prepare the apartment for you.
Can I check out late?
Our cleaners start cleaning the apartment at 11 am, so check-out after 11 am is not feasible. If you’d like to use the apartment beyond 11 am, consider booking an extra day.
Can I check in after 10 pm?
Yes, late check-ins are possible.
Can you store my luggage?
We do not have on-site luggage storage facilities and therefore can’t store luggage.
However, you can book luggage storage through Nannybag.
Alternatively, major train stations like Hauptbahnhof, Ostbahnhof, and Alexanderplatz offer luggage lockers. Alexanderplatz is convenient and close to our apartments, allowing you to explore nearby attractions like Museum Island, Berlin Dom, and Hackesche Höfe. The mall “Alexa” offers ample opportunity for shopping.
What is the Berlin City Tax or Tourist Tax and why do I need to pay it?
The Berlin City Tax, also known as the Tourist Tax, is a mandatory fee imposed by the city on visitors staying in Berlin hotels, hostels, or vacation rentals. Here’s why guests need to pay it:
Purpose
The tax helps fund city services, infrastructure, and cultural initiatives.
It contributes to maintaining Berlin’s vibrant atmosphere and amenities that benefit both residents and tourists.
Calculation
The tax is a percentage of the accommodation cost (e.g., 7.5% of the room rate).
Payment
Guests pay the tax directly to the accommodation provider.
Further Information
More information is available on the following website:
Where can I park my car?
Free public street parking is usually available directly outside our Friedrichshain and Pankow apartments. For our other apartments, free public street parking is within walking distance. Parking rules differ by district, so please see Parking For Our Guests for details specific to your apartment, and Parking Your Car in Berlin for general information about parking in the city.
Will I have to share the apartment with other people?
You’ll have the entire apartment to yourself; no need to share with others.
Do you provide bed linen and towels?
Yes, we provide bed linen and one small and one large towel per person. Additional towels can be ordered before your arrival for an extra charge.
Do you have internet?
All our apartments have free Wi-Fi.
How far away are the major tourist attractions?
All our apartments are in the Berlin neighbourhoods of Prenzlauer Berg, Friedrichshain and Pankow, and each one is close to a station. Our Grellstraße apartments are near Greifswalder Straße (S-Bahn and tram). Our Dunckerstraße apartments are near Prenzlauer Allee (S-Bahn and tram). Our Wichertstraße and Schonensche Straße apartments are near Schönhauser Allee (S-Bahn and U-Bahn). Our Friedrichshain apartments on Straßmannstraße are at the Straßmannstraße tram stop. These are central, well-connected areas with cafes, restaurants and shops on the doorstep, and parts of Mitte, Berlin's centre, are reachable on foot. Berlin's public transport system, covered by a standard AB ticket, gives easy access to any part of the city.
Do you provide coffee and tea?
Our apartments are equipped with the basics like coffee, tea, sugar, salt, oil.
Are we allowed to smoke in the apartment?
Smoking is not allowed in the apartments and is cause for immediate termination of the rental contract. Please smoke outdoors, away from the building, and dispose of cigarette butts properly.
